Chief executive’s review
INTRODUCTION
In my operational review in this year’s integrated annual report, I am reviewing our group’s activities by integrating all issues that affect or contribute to the sustainable development of Altron. While there is a multitude of important issues (reported on further in this report and in more detail on our website, www.altron.com), I have consolidated these under eleven strategic themes, broadly covering our primary goal to create value for our shareholders, engage responsibly with society, and mitigate our impact on the environment.
Our focus during the year under review has been on rationalising, restructuring and right-sizing our operations with the aim to reposition Altron for what is likely to be a gradual recovery of the economy. Now that most of this internal consolidation has been completed we are ready to turn our attention to driving growth externally and we expect that the various growth drivers in our sectors, such as technology convergence , the potential of our expansion into Africa and the continued demand for power infrastructure, will provide growth opportunities for our group.
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The year under review commenced with the South African economy moving into a recession which lasted through to the third quarter of 2009. While the economy as a whole moved out of recession in the second half of 2009, the improvement was largely due to certain key sectors, influenced by a recovery in commodity prices. A more broadbased recovery of the economy only became evident in the first quarter of 2010 with signs of sustainable growth. Within the sectors relevant to our businesses:
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Our focus on investment in growth has been concentrated within Altech given the challenges faced by Bytes and Powertech. This focus is evident in the R1 billion invested in expanding Altech’s operations over the past year, representing the expansion of the East African data infrastructure network, the acquisition of significant international bandwidth capacity and several niche acquisitions. These acquisitions include Fleetcall, Technology Concepts and NuPay, all of which are operating profitably and are either matching or exceeding initial expectations. Together, these new acquisitions have made a significant contribution towards Altech’s enhanced profitability.
Altech’s significant investment in East Africa includes the expansion of its network as well as providing value-added services, such as a state-of-the-art data centre. The business has been enhanced by the purchase of a significant amount of bandwidth in the Seacom undersea cable, which has replaced expensive international satellite connectivity.
This, combined with the 10% stake in the TEAMS undersea cable, provides the East African businesses with significant international bandwidth to complement our terrestrial network in this growing market.
The international cable operations in Iberia have performed above expectations and delivered a commendable set of results, after achieving significant project wins in the Spanish highspeed train rollout.
The Bytes international operations saw a contraction in revenue of 11%, primarily on the back of a stronger rand which saw a 16% appreciation against the sterling. Our Microsoft software business had a record year in local currency terms. Overall, however, EBITDA margins in the UK declined as a result of a poor performance from the Bytes Document Solutions UK businesses. Significant restructuring as well as a change in senior management of this division has occurred and the business is now well placed to take advantage of improving conditions in that economy.
COSTS AND CASH MANAGEMENT
In our last report we indicated that our focus during the year under review, particularly in Powertech, would be on cost control and working capital management. Our progress in these areas is dealt with fully in our chief financial officer’s report, but I am pleased to be able to report that good progress has been made in this regard.
Our cost management is most evident in respect of our headcount reduction of over 1 000 employees this year. The reduction of 881 staff in Powertech and over 200 employees in Altech is a reflection of changed market dynamics and will result in a significantly lower cost base for our 2011 financial year.
Insofar as cash management is concerned, the group generated R384 million as a result of our reduced investment in working capital. Overall net working capital days improved from 21 days to 18 days. The group’s cash position improved in the second half to R1.2 billion, broadly in line with prior year levels despite the R1.2 billion invested into the future growth of the group through acquisitions and capital expenditure.
BUSINESS PARTNER AND CUSTOMER RELATIONSHIPS
In placing our customers first, we significantly emphasise technology innovation, international partnerships, quality, productivity and distribution efficiency. As a supplier, our commitment to excellence and attention to detail remains our highest priority. We see this as the foundation to providing superior value through our many products and services.
Relationships with our strategic business customers are managed at an operational level by managers within each division. Key issues relating to the top 10 customers are regularly reviewed by senior management and the group recently created the position of group alliances manager to manage strategic alliances with the group’s most important customers.
Altron’s philosophy to foster and maintain partnerships with technology and software leaders in the world arena forms an integral part of the group’s foundation and is also part of the group’s acquisition strategy.
In our retail operations, customer service statistics remain excellent at Altech Netstar. Recent initiatives to improve the customer’s understanding of our products and to consolidate the call centre and help desk at Altech Autopage Cellular are bearing fruit. This focus on the consumer becomes even more relevant given the tightening legislative environment designed to entrench consumer rights and protect against unscrupulous behaviour. Both companies are preparing to comply fully with the new Consumer Protection Act, 2008 (CPA), ensuring customers are well informed.
Where we hold confidential consumer information, particularly at Bytes Outsource Services, we have strict protocols in place to protect this information from being compromised in any way.
HUMAN CAPITAL
Altron recognises the value of the development of our people and the central role that our employees fulfil in terms of the group’s prosperity and sustainability. We therefore embrace our duty to treat them in a responsible, fair and humane way and not to engage in any activity that exploits or causes them harm. Reducing our headcount at various operations was unfortunate and a very difficult process for management, but we followed the principles of meaningful and constructive employee engagement through the senior management teams concerned. It is through this approach of transparency and ongoing communication that we aim to maintain company morale in the affected operations.
Bytes SA was restructured and streamlined through an internal reshuffling of the leadership of the operational units. Following the retirement of David Redshaw as chief executive officer of Bytes, Rob Abraham, previously managing director of Bytes Document Solutions (BDS), was appointed to this position on 1 March 2010.

TRANSFORMATION
I am delighted with the group’s overall progress in terms of transformation. Altron achieved its Transformation Vision 2012 goal of becoming a Level 4 contributor during the year under review, not only improving its overall B-BBEE score (from 65.30% to 71.58%), but also being ranked number 2 in the General Industrials Sector as per the Financial Mail/Empowerdex Top Empowered Companies in South Africa 2010 survey. Altron’s commitment to skills development was also recognised in this survey by being ranked number one in South Africa. The group’s skills development programme is discussed in more detail in the corporate responsibility report.
Our newly formed human capital council (HCC) is addressing the ongoing skills shortages within the group, concentrating on growing the pipeline of key technical and leadership skills, especially black and black female candidates, to ensure sustainable succession in a transformed workforce.
We have maintained and even expanded our firm B-BBEE partnerships within our group, some of which are long-standing. These include Pamodzi and Thebe within Altech; Izingwe and Power Matla within Powertech; and Kagiso within Bytes.
Power Matla, an investment consortium, has for many years been Powertech’s partner in Desta Power Matla (DPM). In 2009, DPM was integrated into Powertech Transformers and Power Matla increased its involvement to a 20% stake in Powertech Transformers comprising both power and distribution transformers. Post year end, Thebe Investment Corporation and Identity Capital Partners jointly acquired a 25.1% shareholding in Altech Netstar.
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Climate change will undoubtedly affect every sector of the economy, including the markets in which the group operates. Altron recognises that it has a responsibility towards society and its stakeholders to reduce its environmental impact, and to find ways to profit from smart innovations – such as green energy solutions.
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OUTLOOK
The South African economy is clearly in the early stages of recovery, though much of the growth recorded to date has only occurred in certain sectors’ and we have yet to see any meaningful recovery in the mining and building and construction sectors. A successful Soccer World Cup will boost the nation’s confidence which should enhance consumer confidence, but it is unclear what effect it will have on industry both during and after the event. We believe that the recovery should continue through the year ahead and a sustained period of low interest rates is expected to filter through into the sectors of the economy that we service. Following the rationalisation actions implemented during the past year in terms of restructuring and rightsizing the businesses, I believe the group is well positioned to capitalise on what is likely to be a gradual recovery in the years ahead.APPRECIATION
I wish to take this opportunity to express my appreciation to the Altron executive and board members for their unfailing commitment and support during a challenging year. A special word of thanks to our chairman, Dr Venter, whose experience and strategic direction proved invaluable during these difficult times. My appreciation also goes out to all our customers, staff, business partners, shareholders and other stakeholders for their continued loyalty and support towards the group.
Robert Venter – Chief Executive
May 2010
